1. Introduction
The CPR Pro (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications, including SMS marketing, transactional messages, email marketing, appointment reminders, and website tracking technologies.
By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, enroll in classes, or otherwise provide it to us.
Communications and consent data: If you opt in, we collect and store: Your communication preferences Records of SMS and email consent, including date, time, method, and source of opt-in Records of opt-out and revocation of consent activity
This information is maintained to comply with messaging regulations and carrier requirements.
Usage and device information: We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include IP address, browser type, device information, pages visited, referring URLs, and interaction data.
Appointment and service data: If you schedule appointments, attend classes, or use our services, we may collect information related to those interactions, including dates, service type, and communications related to scheduling or certification.
3. How We Use Your Information
We use your information to: Provide requested services, training, and customer support Schedule, confirm, and remind you of appointments or classes Send SMS and email communications only when you have explicitly consented to receive them Respond to inquiries and support requests Improve our website, services, and marketing performance through analytics Maintain legally required records of consent, opt-in, and opt-out activity Detect, prevent, and address fraud, misuse, or security issues
We process personal information only where permitted by law, including with your consent, to perform services you request, to comply with legal obligations, and for legitimate business purposes such as service improvement and security.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Disabling cookies may limit certain functionality, and some analytics or performance features may not operate as intended.
5. How We Share Your Information
We do not sell your personal information.
We do not share mobile phone numbers, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes.
We may share information only in the following limited circumstances:
Service providers: We may share information with trusted vendors and platforms that help us operate our business, such as SMS and email delivery platforms, scheduling and CRM systems (including GoHighLevel), and customer support and analytics providers. These providers may use personal information only to perform services on our behalf and are contractually restricted from using it for their own marketing or promotional purposes.
Legal and safety: We may disclose information if required by law or if we believe disclosure is necessary to protect the rights, safety, or security of The CPR Pro, our users, or others.
Business transfers: If The CPR Pro is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.
SMS-specific data restrictions: No mobile information, text messaging originator opt-in data, or consent records will be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances. This information is used solely for delivering communications you have authorized.
6. Your Choices and Rights
SMS opt-out: You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message, and no further SMS messages will be sent unless you re-initiate consent.
Email opt-out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
Access, correction, and deletion: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and record keeping requirements.
State privacy rights: Depending on your state of residence, you may have additional rights regarding your personal information, including the right to request disclosure of data collected, request deletion, or limit certain uses. Requests may be submitted using the contact information below.
SMS Messaging Disclosure: When you opt in to receive SMS messages from The CPR Pro, you agree to receive recurring text messages related to appointment confirmations and reminders, class updates, customer support, and promotional offers (if separately consented). Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
7. Data Retention
We retain personal information only for as long as necessary to provide services and communications you have requested, maintain records of consent and opt-out activity, comply with legal, regulatory, and carrier requirements, and resolve disputes.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page.
11. Contact Us
The CPR Pro Address: 295 Avenue P, Brooklyn, NY 11204 Phone: (877) 526-2776 Email: [email protected] Website: https://thecpr.pro